17th January 2020
In this technology-driven world we live in, the possibilities available to us in both our personal and professional lives are pretty much unprecedented.
Whether it be a smartphone small enough to fit in your back pocket (yet powerful enough to access emails, take high-quality photos or watch movies from anywhere in the world) or a specially designed system built to store, manage and reliably report on industry-specific data, there’s no end to the benefits that tech can offer.
HR professionals can attest to this sentiment based on the variety of HR solutions like Staff Squared that are readily available.
Systems like this help not only to centralise a business’ data and documents, but they automate many processes which would otherwise be completed using spreadsheets and paper trails.
Another great benefit of HR software is that it encourages staff to take ownership of their own information and absence management, alleviating even more stress from their Human Resources team and allowing them to get on with other, more pressing work.
There’s so much more to the digital work out there, though. Artificial intelligence is revolutionising the way we look at everyday possibilities and HR professionals are among the many who are benefiting.
What is Artificial Intelligence?
Artificial intelligence, or AI, is a vast branch of computer science concerned with building smart machines capable of performing tasks that would typically require human intelligence.
There are a whole bunch of examples of AI including chess-playing computers and self-driving cars, which rely on deep learning and natural language processing. With these technologies, computers can be trained to accomplish specific tasks by processing large amounts of data and recognising patterns.
How can HR Benefit from AI?
With the speed that our intelligence continues to progress at, it’s hardly without surprise that HR is becoming as much digital as it is ‘human’.
Businesses across the globe are quickly shifting focus on optimising the combination of human and automated work which is a new driving point for HR. It will require leaders and staff to develop an understanding of AI to allow HR to become more personal and intuitive.
AI Reduces Human Bias
We are an inherently biased race – even if we try not to be in an effort to strive for inclusiveness, there are plenty of ways in which we might lean towards certain things or people. Albeit subconsciously, of course.
An example of this occurring in the HR world could be in recruitment. The recruiter might be swayed to favour a candidate who they personally relate to or get on well with.
Thanks to AI, algorithms can be created to help employers to identify and stamp out these biases. How does that help your hiring efforts? Well, removing bias (whether it’s intentional or not) from the recruitment process introduces the potential to improve hiring communications and attract a more diverse group of candidates. These algorithms also have the ability to recognise candidates who might have otherwise been screened and ruled out by human bias.
In short, AI removes gut-feeling reactions and focuses solely on data-driven assessments to provide a much more reliable outcome.
AI Automation Saves Time
Think of all those repetitive, low-value or mundane tasks that you have to complete on a regular basis. They engulf a large amount of precious time and those performing them begin to feel pretty complacent after a while. With the use of AI, HR tasks that pull human focus away from more important work are now being automated, helping HR teams to work more strategically.
Recruitment is Easier with AI
Certain steps in the recruitment process such as screening CVs, scheduling interviews, providing feedback to candidates and even answering real-time questions can all be automated with the addition of ‘AI recruiters’.
This means that the actual human recruiters have more time and resource to focus on the real pinch point of the process – converting candidates to hires.
Employee Retention Improves with AI
It may seem a bit ‘Big Brother’ at first, but AI platforms are capable of monitoring employee behaviour by tracking things like computer activity, emails, keystrokes and internet browsing in order to single out those who might be headed towards the door. This information is recorded, analysed and compared against more ‘typical’ activity patterns across the business before they are reported back to the employer. This makes them better equipped to identify issues and get to the bottom of any problems employees might have before they make the decision to leave.
HR has become more Human with AI
I know what your thinking – how on earth does implementing more technology to day-to-day practices make HR more ‘human’? It is unusual, I agree. However, there is a lot of truth and logic behind this sentiment.
When you automate standard tasks through AI technology, HR professionals are able to focus on uniquely human abilities such as critical thinking, creativity and empathy, putting meaning back into what was always supposed to be a person-centred endeavour.
The sky really is the limit where artificial intelligence is concerned, and now is the best time to jump on board the AI train as technologies are growing in capabilities and power. The more you and your staff leave and incorporate into the day-to-day running of your business now, the brighter your company’s future successes will be.
Clarisse works as the Lead of our Customer Support Team to provide all of our customers with the very best care and guidance when using their HR software.