29th July 2019
Training courses are an essential resource if you’re keen for your staff to strive for success and become the best they can be. They improve the effectiveness and productivity of your current working force, but on top of that, they are also an extremely attractive benefit for ambitious people who are looking for new employment.
There are a multitude of different categories to choose from when it comes to online training such as management, sales or customer satisfaction. You can even get more specific if you’re looking for more niche or specialised subjects.
Types of Training
Training is a very broad term, covering multiple categories and can be delivered in various methods, such as:
- On-the-job learning
- Mentoring schemes
- In-house training (outsourced or internally catered)
- Individual study
- Off-site courses
- Online courses
The sheer volume of options surrounding the training available alone lends great flexibility to the idea of learning and progression. It means that any company, no matter the size, has suitable options to them, even if they have obstacles like financiality* or staff availability** to contend with.
*Smaller companies may struggle to maintain a budget suitable for certain types of training, so methods such as internally catered in-house training or mentoring schemes mean that they can still provide the training their staff need and deserve without jeopardising their bottom line.
**Businesses that rely on their staff being available will struggle with methods that require them to venture off-site or even simply away from their desks, so training that allows staff to continue with their work can be really helpful in these situations.
Why is Training so Important?
Regardless of the nature of the course/s you place your employees on, there are generalised benefits to be realised by both your company and staff, including:
Improved productivity and performance – Employees who receive proper training are more able to perform in their job. It’s that simple. Training gives a better understanding of responsibilities and the role a person plays within their company which, in turn, promotes confidence and therefore, higher levels of productivity.
Employees gain new skills – (And they develop existing skills). This allows them to broaden the tasks that they are able to perform, making them more valuable to the team and an even bigger asset to the company.
Employees and management are able to set specific goals more effectively – Knowing your role and the objectives of the company better puts a person in a much better position to understand what they (or the wider team) needs to do to improve.
The ability to respond effectively to change – This one really sort of speaks for itself, when you think about it. If your staff are appropriately trained to do the job they’ve been hired to do, they will be in a much better position to respond to change in workloads, circumstances, staff restructuring etc. than other employees without as much training.
Consistency – There’s nothing worse than a large team with only select people who have all the knowledge. What if the person who knows all is off on holiday or out sick and you need their knowhow? Be it how to work equipment and machinery, how to processes important documentation or the intricate ins and outs of a customer’s requirements, it’s advantageous (and smart) to have a robust training and development program that employees have a consistent experience and background knowledge to increase efficiency throughout the company.
Other qualities also improve as a result of companies implementing training courses, including:
- Customer satisfaction
- Company reputation and profile
Equally, training can lead to reductions in areas such as:
- Inefficient use of time and materials
- Workplace accidents
- Maintenance costs
- Staff turnover and absenteeism
- Recruitment expenses
On the subject of staff retention, training also makes a company more attractive to potential new recruits which means that not only will you be retaining your staff more easily, but you’ll be keeping hold of our top talent.
Having a Training Strategy
A training strategy involves the systematic training and general improvement of the people within an organisation so that they, and they company as a whole, can achieve their objectives and both personal and corporate goals.
Training strategies can vary depending on the requirements; however, some universal components include:
- Team building
- Team development
- Leadership development
If you’re looking to introduce a training strategy to your workplace (and if you don’t already have one, it’s highly recommended that you do), here are some helpful tips to get you started.
Analyse your needs – Before you can do anything, you need to assess the needs of your business. What skills, knowledge and expertise do you require from your employees? What are your company’s goals?
Identify skill gaps – Take a look at the gaps that might exist between required skills, knowledge and abilities and employee competencies. Which of the required skills that you identified in your analysis do your staff already have? Where are they lacking? Make this assessment on both an individual and companywide basis.
Prioritise – As much as you will probably want to belt full steam ahead and train your staff up on all of the things in one go, you’re going to find yourself restricted by time and money, so it’s essential to prioritise the skills you need your staff to hone. Your prioritisation should be based on your company’s goals and initiatives as well as its bottom-line impact.
Plan and deliver training – Finally, the actual delivery of the training should be executed. Even if you have an ace strategy, if the training isn’t executed properly then the time and resources used to create will have been for nothing. Plan how and when the training will be given and dedicate a sufficient amount of time to delivering it to ensure that your employees are getting the most possible from their learning experience.
Clarisse works as the Lead of our Customer Support Team to provide all of our customers with the very best care and guidance when using their HR software.